Privacy Policy

Last updated: May 3, 2026

1. Accountability

KW Edu is responsible for the personal information under our control. For any questions or concerns, please contact:

• Contact: Danny Lee
• Email: privacy@studycanada.net
• Organization: KW Edu

2. Identifying Purposes

We collect personal information for the following purposes:

• Study-abroad consulting services: Processing inquiries, providing personalized guidance on studying in Canada
• Communication: Sending greeting emails and text messages to contacts who have opted in to marketing communications
• Newsletters: Sending periodic newsletters to subscribers who have opted in
• Service operations: Analyzing usage patterns to improve our services

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information.

• Required consent: You must agree to our collection and use of personal information to use our services.
• Marketing consent: Receiving marketing communications (emails, text messages) is optional and requires separate opt-in consent.
• Withdrawal: You may withdraw your consent at any time by contacting us at privacy@studycanada.net or using the deletion request form.

4. Limiting Collection

We collect only the personal information necessary for the purposes identified.

Required

• Name
• Email address
• Phone number

Optional

• Organization (company name)
• Job title / role
• Areas of interest (categories)
• Marketing consent preference

Automatically Collected

• Service usage records, access logs, IP address, browser information (User Agent)
• Cookies

5. Limiting Use, Disclosure, and Retention

Use and Disclosure

Personal information is used only for the purposes for which it was collected. We do not sell or rent personal information to third parties.

Service Providers

These providers act as processors and do not independently use your personal information.

Legal Requirements

We may disclose personal information when required by law or in response to valid legal requests from government authorities.

Retention

Personal information is retained for 2 years from the date of collection.

• Upon expiration, records are automatically archived (deactivated).
• If additional services are provided during the retention period (e.g., visa extension consulting, additional school applications), the retention period restarts from the date of the new activity for another 2 years.
• Where required by applicable law, information may be retained for the period prescribed by such law.

6. Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up-to-date. If you believe your information is inaccurate, please contact us at privacy@studycanada.net to request a correction.

7. Safeguards

We protect personal information with security measures appropriate to the sensitivity of the information, including:

• Encrypted data transmission (TLS/SSL)
• Row-level security on database access
• Service-role-based access controls
• Regular security reviews of third-party service providers

8. Openness

This Privacy Policy is publicly available at studycanada.net/en/privacy. We will notify users of any material changes by updating the "Last updated" date at the top of this page.

9. Individual Access and Deletion

You have the right to access, correct, or delete your personal information held by us.

How to Request

• Email: privacy@studycanada.net
• Deletion request page: Request Deletion

Process

1. Upon receiving a deletion request, we verify your identity.
2. Once verified, your personal information is immediately anonymized.
3. After anonymization, the information can no longer be used to identify you.

Response Time

We will respond to access or deletion requests within 30 days, in accordance with PIPEDA requirements.

Opt-Out of Marketing

To stop receiving marketing emails or text messages, click the "Unsubscribe" link at the bottom of any marketing email, or contact privacy@studycanada.net.

10. Challenging Compliance

If you have concerns about our handling of your personal information, you may:

1. Contact us at privacy@studycanada.net
2. File a complaint with the Office of the Privacy Commissioner of Canada

We will investigate all complaints and respond within 30 days.

Cookies

Cookies We Use

How to Manage Cookies

You can block or delete cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Safari: Preferences → Privacy → Manage Website Data
• Firefox: Settings → Privacy & Security → Cookies and Site Data

Blocking cookies may limit some website functionality.